This Privacy Policy explains how Timber Garden Buildings Isle of Man collects, uses, and discloses your personal information when you interact with our website or contact us.

1. Information We Collect

• Contact Form: When you submit our contact form, we may collect the following information:
  
  • Name
  • Email address
  • Phone number 
  • Address
  • How we can help (selection)
  • Message content
    
    
• Website General
  Aggregate information is used to show us the total number of visits to our website and which parts of the site are used the most. Aggregate information does not identify individuals, as it does not contain any personal data. This information helps us in developing our website and improving the service we offer you.
  Timber Garden Buildings Isle of Man uses "cookies" to help personalise and maximise your viewing experience only. A cookie is a text file that is either stored in your computer’s memory temporarily (a “session” cookie) or placed on your hard drive (a “persistent” cookie) by a web page server. Cookies are not used to run programmes or deliver viruses to your computer. Cookies are uniquely assigned to you and your computer and can only be read by a web server in the domain that issued the cookie to you.
  
  
• Facebook (Visitor Action Pixel)
  We use the “visitor action pixels” from Meta Platforms, Inc. (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website. This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads. We guarantee the adequacy of data transfer to the third country USA through the agreement of EU standard contractual clauses.
  
  
• Google Analytics
  We use the Google Analytics service from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) to analyse our website visitors. Google uses cookies. The information generated by the cookie about the use of the online product or service by users is generally transferred to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate the use of our online products and services by users, to compile reports on the activities within these online products and services and to provide us with further services associated with the use of these online products and services and the use of the internet. Pseudonymous user profiles can be created from the processed data. We use Google Analytics only with IP anonymization enabled. This means that Google will truncate the IP address of users within Member States of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The IP address transmitted by the user’s browser is not merged with other Google data. Users can prevent cookies from being stored by adjusting the settings to their browser software accordingly. The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. Users can prevent the collection of data generated by cookies by downloading and installing the browser plug-in that is available at the following link:  http://tools.google.com/dlpage/gaoptout?hl=en. A transmission of your data to the USA cannot be excluded. We guarantee the adequacy of data transfer to the third country USA through the agreement of EU standard contractual clauses.

2. How We Use Your Information

• Respond to Inquiries: We use the information you provide in the contact form to respond to your inquiries, such as requests for quotes, product information, or general questions.
• Improve Our Services: We may use your contact information to improve our website, products, and customer service.
• Marketing (Q1/25): With your explicit consent (e.g., by checking a box), we may use your email address to send you occasional updates, newsletters, or special offers. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link at the bottom of the email.
• Google Marketing/Remarketing
  TGB IOM uses remarketing services to advertise on third party websites to you after you visited our website. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.
  
  Google AdWords remarketing service is provided by Google Inc.You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: https://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en.
  
  Facebook remarketing service is provided by Facebook Inc.You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA https://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada https://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe https://www.youronlinechoices.eu/, or opt-out using your mobile device settings.For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. 

We do not transfer personal information outside of our organisation/group of companies.

We do not sell the information we collect.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

5. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

6. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Erasure: Request the erasure of your personal information in certain circumstances.
• Restriction: Request the restriction of processing your personal information in certain circumstances.
• Data Portability: Request the transfer of your personal information to another organization in a structured, commonly used, and machine-readable format.
• Object: Object to the processing of your personal information in certain circumstances.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us us using the details below:

RCC Enterprises Limited t/a Timber Garden Buildings IOM,
2/3 Port Jack,
Onchan,
Isle of Man, IM3 1ED

Telephone: 01624 839888
Email: sales@tgb.im

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this website.

E&OE

V1.2 - Dec 2024